NCOA (National Change of Address)

Engage with lost customers, reduce waste

National Change of Address

Ensure you stay in touch with your customers

Make sure you stay in touch

Around 3 million Australians move house every year, will they remember to update their details with your organisation? Inaccurately addressed mail can result in poor brand perception, lost revenue and even fraud.

Partnering with Australia Post, Experian can help your organisation understand which of your customer records have out of date information and help you get back in touch.

How it works

Australian consumers interact with hundreds of organisations each year but will only inform a small proportion of these of their new address when moving. Many however will use Australia Post’s Mail Redirection service, meaning there is an authoritative and trusted source to help you stay in touch.

By combining Experian’s address cleaning expertise and Australia Post’s data, Experian’s Data Cleaning Services can uplift the currency of your customer data and help ensure you provide quality customer service experiences, protect your brand and prevent lost revenue.

Experian and Australia Post’s National Change of Address services make staying in touch simple. Book your services with our Experian sales representative today.

How Experian can help

  • Secure data transfer and processing

  • Inactive flag identifying customers no longer at address

  • New forwarding addresses where permission available or ability to “Reconnect” with other customers

  • Deceased flag identifying customers who have passed away

  • Support from an experienced consultant to explain the results and what they mean for your organisation

Complete your information below to download our information sheet on the NCOA.

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