The relationship between a company and its customers is more than just a series of discrete, one-off activities. Collectively they represent what is often referred to as the customer journey. It provides an opportunity for a positive experience, but for many organisations this has become increasingly complex.
The key to managing the complexity and providing an optimal customer journey often hinges on the decisions an organisation makes about their customers. Outdated business processes and technology often prevent companies — such as financial services providers like banks, mortgage, insurance, and automotive finance lenders, to telecommunications and leasing providers to name a few — from making accurate, timely decisions.
Our high quality data, analytics and decisioning tools help you make better decisions during the prospecting and originations, customer management, and collections and recoveries life cycle phases, so you can grow confidently, offer a smooth automated process, and reduce costs.
Grow your business, reduce dropouts, improve the customer experience, and say yes to more customers cost effectively.
Market the right products at the right time to valued customers and decrease your liability with your risky customers.
Recover more unpaid debt while simultaneously strengthening customer relationships and improving your brand’s reputation.
Enhance decision processes to develop and deliver profitable decisions across the lifecycle.
By combining data, scorecards and strategies, it’s easy to evaluate risk and allocate resources effectively to acquire new customers quickly. It’s also available as a scalable cloud-native platform.
Design differentiated customer strategies, proactively manage portfolio risk and regulatory compliance and monitor, report and improve continuously for better decisions.
Increase debt recoveries through relevant, targeted collections actions, reduce costs through improved automation of decisions and best practice collection techniques.
Rapidly integrate data and analytics in to your decisioning processes.
Accelerate pre-production tests and monitor performance and proactively identify opportunities.
Learn more about our advanced decisioning platform
Businesses need software that is ready to support a rapidly changing environment with the tools that drive more accurate decisions. Experian PowerCurve helps businesses accept more of the right customers, verify identity, balance risk and reward, deliver better experiences to customers, and optimise performance across the customer lifecycle. Take a look at our videos to see how it works.
Experian is a large, reputable company and have some great products we are using within multiple parts of our business. The team's recent engagement and willingness to help ANZ solve its business problems has shown Experian strives to be a valued partner. The Experian team has been outstanding. Always professional and responsive to any queries we may have had.