Experian Credit Report enquiries

For enquiries regarding your Experian Credit Report, please visit experian.com.au/consumer for information and assistance.

Square Reader enquiries

For Square Reader enquiries, please contact Square Support as we are unable to assist.

Consumer Marketing Enquiry

If you have a query or concern about marketing material you have received.

Transaction description feedback

If you are a consumer and have feedback regarding a transaction description on your bank statement, you can view further information here.

Merchant enquiries

If you are a merchant and have feedback on how your business appears on bank statements and apps, please submit a merchant enquiry.

Business solutions enquiries

To enquire about our solutions for your business, please visit our business homepage.

If you have a query related to transactions charged to your debit or credit account, please contact the merchant or your bank directly.


Experian Australia - Melbourne

Level 26/2 Southbank Blvd
Southbank VIC 3006

T: (61) 3 8622 1600

Experian Australia - Sydney

Level 7, 118 Mount Street
North Sydney, NSW 2060

T: (61) 2 8907 7200

Enquiries regarding your credit report

Ordering a credit report

In Australia, everyone has the right to one free credit report every three months from each of the three main credit reporting bodies. These reports include the information that credit providers see when you apply for a loan, so it is important to check each report.

If you have already accessed your free credit report, you can still get another free copy if you have been declined credit in the last 90 days or had an item corrected on your credit report.

You can access a free Experian credit report every three months via our website here.

Our online system is the easiest and most direct way to order your report.

Our FAQ's provide a comprehensive explanation of what makes up your Experian credit report and how to interpret the information contained within it.

Requesting a correction

To compile the information on your Experian credit report we rely on a range of sources including credit providers and public records. We partner with them to keep your details accurate. We take every precaution (including security and privacy measures) to make sure the information we share is correct, but sometimes errors can occur, for example, when information we’re given is not as accurate as it should be.

If you feel the information contained within your Experian credit report is incorrect, you can seek to have the information corrected.

If you believe there is incorrect or incomplete information on your Experian credit report, it is important that you raise your concern. The information used to generate a credit report is provided to Experian by credit providers, such as banks and other financial institutions. The fastest way to have information corrected on your Experian Credit Report is to speak directly with the credit provider that provided the information. Alternatively, you can raise a correction request with Experian through our Experian Credit Report Corrections Portal.

Here are some useful resources for checking and correcting your Experian credit report:

Placing a ban on your credit report

Your credit report is designed to give your credit providers the information they need to consider when assessing your application for credit. However, if you’ve been the victim of fraud or identity theft, or if you’re concerned that you’ll likely be a victim, you can ask us to place a temporary ban on your credit report. View the information on your topic of interest below.  

Placing a ban on your credit report will prevent credit providers that utilise Experian credit reports from accessing your credit report as part of a credit check. If you’ve been the victim of fraud or if you’re concerned that you’ll likely be a victim of fraud, you can ask for a temporary ban to be placed on your Experian credit report. The initial ban period is 21 days.

A ban extension can be placed after the initial 21 days for an additional 12 months. An extension must be enacted before the end of the initial ban period of 21 days. It is free to request a ban and any subsequent extensions, and there is no limit to the number of times a ban can be extended. In addition, with your consent, your ban request can also be sent to other credit reporting bodies (CRBs) – namely Equifax and Illion. Alternatively you can place the ban directly with Equifax and illion yourself.

Experian is not responsible for the actions of the other CRBs but will simply share your request. The other CRBs may contact you directly to confirm the actions they have taken or any additional information they may require from you.

You can still order a copy of your credit report at any time, even when a ban is in place. We will not use or disclose any information from your Experian credit report during the ban period to anyone except yourself or a third party you have appointed as an access seeker. If an organisation asks us for a copy of your Experian credit report, we will let them know there is a ban in place and reject their request. This ensures they are aware and alerted to the potential fraud risk on your account.

You can lift a ban at any time during your initial ban period or ban extension period. Before we can lift a ban on the credit reporting information held by Experian, you will be required to validate your identity to Experian. If you gave Experian consent to send your request to place a ban to Equifax or illion you must also visit their websites directly to lift your ban on the credit reporting information held by them.

You can lift a ban on your Experian credit report here

Need more information on credit reports?

Our Post Channel

Our post channel for ordering an Experian Credit Report is currently unavailable until further notice. Please order online or call us on 1300 783 684 between 9:00am-5:00pm AEST Monday-Friday.

Request a credit report by post – Currently unavailable

To order your free Experian Credit Report by post please provide a completed copy of your Experian Credit Report Request Form (PDF) and copies of your identification documents to:

Experian Australia Credit Services Pty Ltd
Attention: Consumer Support Team
GPO Box 1969
North Sydney NSW 2060

Please note mail to our PO Box is currently not being collected.

Contact us directly

Please call us on 1300 783 684 (9am-4pm Monday to Friday) or email us at creditreport@au.experian.com