In Australia, everyone has the right to one free credit report every three months from each of the three main credit reporting bodies. These reports include the information that credit providers see when you apply for a loan, so it is important to check each report.
If you have already accessed your free credit report, you can still get another free copy if you have been declined credit in the last 90 days or had an item corrected on your credit report.
You can access your illion or Experian credit report every three months via our website here.
If you believe there is incorrect or incomplete information on your illion or Experian credit report, it is important that you raise your concern. The information used to generate a credit report is provided to us by credit providers, such as banks and other financial institutions.
There are a couple of ways to correct the information on your credit report.
The fastest way to have information corrected on your credit report is to speak directly with the credit provider that provided the information. Alternatively, you can raise a correction request on your illion or Experian credit report via our portals. Click here to access the portals to log in.
Your credit report is designed to give your credit providers the information they need to consider when assessing your application for credit. However, if you’ve been the victim of fraud or identity theft, or if you’re concerned that you’ll likely be a victim, you can ask us to place a temporary ban on your credit report.
Experian is a technology business that provides merchant information to banks to help their customers easily identify where a purchase was made. This includes details like the company trading name, logo, maps and other contact details. These details appear on your statements and within your banking apps.
We have nothing to do with transactions charged to your account and are unable to assist with any disputes. This includes enquiries related fraudulent transactions, requests to stop charges such as subscriptions and requests for refunds.
Please contact the business or your bank directly for assistance.
We have nothing to do with transactions charged to your account and are unable to assist with any refunds. We are not a bank or a merchant and are unable to assist with requests for refunds.
Please contact the business or your bank directly for assistance.
Experian is a technology business that provides merchant information to banks to help their customers easily identify where a purchase was made. This includes details like the company trading name, logo, maps and other contact details. These details appear on your statements and within your banking apps.
If you are a business owner and have feedback on how your business appears on bank statements and apps, please submit merchant transaction feedback.
You can quickly find your company's DUNS number using illion express.
Please click here for more information.
Please click here for more information.
For Square Reader enquiries, please contact Square Support as we are unable to assist.
Contact Square Support
To enquire about our business solutions, please contact us via our form and the team will be in contact with you.
If you would like to set up/deactivate a user, enquire about a report or are currently experiencing a technical issue, please log your issue here.
Our Complaints Handling Procedure has been developed in accordance with the Australia/ New Zealand Standards AS/NZS 10002:2014 which promotes timely and efficient handling of complaints in a fair and objective manner.
Click here to lodge a complaint
To order your free Experian Credit Report by post please provide a completed copy of your Experian Credit Report Request Form (PDF) and copies of your identification documents to:
Experian Public Access Centre
C/O illion
PO BOX 7405 St Kilda Road
Melbourne VIC 3004
2 Southbank Blvd
Southbank VIC 3006
118 Mount Street
North Sydney, NSW 2060