Experian PowerCurve® Customer Communications

Personalise your debt collection and take control of your contact centre

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Every interaction with a customer is an opportunity to strengthen the relationship. Even when it comes to debt collection. A missed loan payment or a bill not paid on time could mean your customer was just forgetful or facing real financial difficulty.

Introducing Experian PowerCurve® Customer Communications

PowerCurve Customer Communications powered by TCN – our cloud-hosted contact centre – leverages the insights provided by Experian’s award-winning PowerCurve Collections to communicate individually with customers via their preferred channel at a time that matches their busy lifestyle. PowerCurve Customer Communications is also available as a standalone service.

It is designed with multi-channel communications (such as SMS, email, IVR and Virtual Dialler), productivity and efficiency in mind.

  • Powerful inbound, outbound and blended call flows with predictive dialling and customisable voice messaging.
  • Access to digital engagement channels and AI-powered speech analytics capabilities alongside more traditional methods that analyse each call to help agents have more productive conversations and meet compliance requirements.

  • Cloud hosted for quick set up and scales instantly as your business grows.

Have a quick chat with us to see how PowerCurve Customer Communications can benefit your business.

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How PowerCurve Customer Communications can help

  • Improves agent productivity and reduces idle time

    <p>Improves agent productivity and reduces idle time</p>
  • Enhanced customer experience with more productive conversations

    <p>Enhanced customer experience with more productive conversations</p>
  • Reduces the cost of collections and increases debt recovery

    <p>Reduces the cost of collections and increases debt recovery</p>
  • Cloud based for faster deployment and ROI

    <p>Cloud based for faster deployment and ROI</p>
  • Real-time integration with PowerCurve Collections

    <p>Real-time integration with PowerCurve Collections</p>
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