Digital
Powered by Experian Look Who's Charging, transform the digital banking experience
Transaction description feedback
If you are a consumer and have feedback regarding a transaction description on your bank statement, you can view further information here.
Merchant description feedback
If you are a merchant and have feedback on how your business appears on bank statements and apps, you can view further information here.
Developer Portal
If you are a business and want to access or log in to the Experian Digital Developer Portal.
Merchant Search Portal
If you are a business and want to access the Experian Digital Merchant Search Portal.
Experience is everything. Give it your all.
Today’s consumers have evolved, with the pandemic accelerating the adoption of digital applications and processes. Consumer expectations are also high. They want a fast, frictionless and automated service that’s consistent across all channels. We provide the data and insights to drive a personalised digital banking experience and help you empower your customers with information and services that matter to them.
Our comprehensive data, analytics and tools powered by Experian Look Who's Charging, help provide a more complete and accurate view of your customers’ income, expenses and financial position in real-time, so you can make better decisions across the customer lifecycle.
Digital Banking Customer Experience
Provide your customers with instant clarity on where they spend their money, including merchant details and PFM tool features.
Merchant Insights
Utilise our extensive database to identify merchants for real-time processes.
Loyalty and Rewards
Create a frictionless experience so you can reward your customers in real-time.
Credit Management
Accurately analyse your customers’ income and expenses for an instant understanding of their affordability.
Market Leading Data
We have an unrivalled comprehensive dataset – we process over 7 billion transactions per month with a match rate of over 98% and a response time of less than 0.3 seconds, for accurate and fast insights.
Trusted
We are trusted by many financial institutions, including Australia’s largest banks, to deliver innovative, accurate data-driven solutions.
API Driven
Our solutions are API driven so they can seamlessly integrate with your existing digital applications.
Transaction Enrichment
Enabling customers to easily identify transactions on their bank statements, improving customer experience and reducing calls to call centres.
Merchant Insights
Empower customers to better manage their own financial health through income and spending insights.
High risk signals for lending decisions are also tagged for ease of use in credit processes.
Affordability
Improve speed of credit decisioning and reduce risk through our automated serviceability assessments integrated into your decisioning platform, including configurable income / expense reporting and insights.
Data Access
Access to transaction data via multiple digital methods to suit your customers’ needs; PDF statements to OCR, Digital Data Capture and Open Banking APIs.
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