Today’s consumers have evolved, with the pandemic accelerating the adoption of digital applications and processes. Consumer expectations are also high. They want a fast, frictionless and automated service that’s consistent across all channels. We provide the data and insights to drive a personalised digital banking experience and help you empower your customers with information and services that matter to them.
Our comprehensive data, analytics and tools powered by Experian Look Who's Charging, help provide a more complete and accurate view of your customers’ income, expenses and financial position in real-time, so you can make better decisions across the customer lifecycle.
Provide your customers with instant clarity on where they spend their money, including merchant details and PFM tool features.
Utilise our extensive database to identify merchants for real-time processes.
Create a frictionless experience so you can reward your customers in real-time.
Accurately analyse your customers’ income and expenses for an instant understanding of their affordability.
We have an unrivalled comprehensive dataset – we process over 7 billion transactions per month with a match rate of over 98% and a response time of less than 0.3 seconds, for accurate and fast insights.
We are trusted by many financial institutions, including Australia’s largest banks, to deliver innovative, accurate data-driven solutions.
Our solutions are API driven so they can seamlessly integrate with your existing digital applications.
Enabling customers to easily identify transactions on their bank statements, improving customer experience and reducing calls to call centres.
Empower customers to better manage their own financial health through income and spending insights.
High risk signals for lending decisions are also tagged for ease of use in credit processes.
Improve speed of credit decisioning and reduce risk through our automated serviceability assessments integrated into your decisioning platform, including configurable income / expense reporting and insights.
Access to transaction data via multiple digital methods to suit your customers’ needs; PDF statements to OCR, Digital Data Capture and Open Banking APIs.
As a bank, a core competency and focus is providing customers with financial services and products to suit their everyday needs, which is why our partnership with Experian Look Who’s Charging is an important one. Our priority is to improve the experience for our customers and the data enrichment provided by Experian Look Who’s Charging is a key enabler to improving the customer experience.