Transaction Enrichment

Market leading transaction enrichment to truly understand bank statement data

Transaction data is the key to providing your customers with valuable insights that can help them improve their financial wellbeing, and help your business make better decisions. However, transaction data can often be confusing for customers as well as expensive and time consuming for banks to resolve queries and glean insights from. Experian research revealed that 73% of Australian and New Zealand digital banking customers experience issues recognising transactions in their bank’s app.

40 percent

Searched business name

40% had to look up a business name online to find out what it was.

32 percent

Called to query a transaction

32% called their bank to query a transaction.

28 percent

Called to confirm accuracy

28% had to call their bank to confirm the accuracy of transaction records.

17 percent

Requested a chargeback

17% requested a chargeback for a transaction they didn't recognise in their statement.

Enter transaction enrichment

The deceptively simple solution is Experian Digital Transaction Enrichment.

Using our super fast API, you can transform the customer experience while at the same time, significantly reduce costs through lower volumes of calls and chargebacks.

Watch our short video to learn more about how Transaction Enrichment can help you and your customers.

Transform the digital banking experience

Provide your customers with instant clarity on what, where and how much they’re spending in real-time with our multi award-winning transaction enrichment solution.

With over 7 billion transactions processed per month, a 98% match rate and accurate, in-depth detail on up to 50 transactions provided in less than 35ms, you can truly understand bank statement data fast.

Get in touch Try now

How it works


You send Experian your transaction data.


Experian's API takes that transaction data and maps it to our merchant details such as company trading name, logo, map, contact details, category etc.


Experian returns to you clean, enriched and actionable data in mere milliseconds for more valuable insights.

Trusted by more than 30 Australian banks and fintechs

Benefits at a glance


Improve the customer experience

Instant clarity on what, where and how much your customers are spending in real-time.


Real-time transaction notifications

You can enable meaningful real-time transaction alerts for your customers to help them stay on track.


Market leading data

An unrivalled comprehensive dataset of over 96 million transactions linked to a database of 1 million merchants.


Reduce call centre traffic

Call centre traffic due to “transaction not recognised” queries may be reduced by up to 50%.


Reduce chargebacks

Chargebacks due to “transaction not recognised” queries may be reduced by up to 25%.


API driven

API driven so the solution can be seamlessly integrated with your existing digital applications.

Case studies

Interested in testing our technology?

Our Developer Portal contains everything you need to get started

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This form is for business enquiries only. If you are a consumer and have a transaction enquiry, you can view further information here. If you are a merchant and have feedback on Experian Look Who's Charging's data, please submit a merchant enquiry.

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