Transaction data is the key to providing your customers with valuable insights that can help them improve their financial wellbeing, and help your business make better decisions. However, transaction data can often be confusing for customers as well as expensive and time consuming for banks to resolve queries and glean insights from.
Using our super fast API, you can transform the customer experience while at the same time, significantly reduce costs through lower volumes of calls and chargebacks.
Instant clarity on what, where and how much your customers are spending in real-time.
You can enable meaningful real-time transaction alerts for your customers to help them stay on track.
An unrivalled comprehensive dataset of over 96 million transactions linked to a database of 1 million merchants.
Call centre traffic due to “transaction not recognised” queries may be reduced by up to 50%.
Chargebacks due to “transaction not recognised” queries may be reduced by up to 25%.
API driven so the solution can be seamlessly integrated with your existing digital applications.
As a bank, a core competency and focus is providing customers with financial services and products to suit their everyday needs, which is why our partnership with Look Who’s Charging is an important one. Our priority is to improve the experience for our customers and the data enrichment provided by Look Who’s Charging is a key enabler to improving the customer experience.