Before and after transaction enrichment

Experian Digital transaction enrichment

Experian Digital, powered by Look Who's Charging, is a technology business that provides merchant information to banks to help their customers easily identify where a purchase was made. This includes details like the company trading name, logo, maps and other contact details.

We are not a bank or a merchant and have nothing to do with transactions being charged to accounts.

Important information

Experian Digital has nothing to do with any transactions charged to your account

We provide merchant information to banks to help their customers easily identify where a purchase was made.  We are not a bank or a merchant and have nothing to do with transactions charged to your account.

Please contact the merchant or your bank directly for assistance.

Experian Digital cannot assist with transaction disputes

We are not a bank or a merchant and cannot assist with transaction disputes. This includes enquiries related fraudulent transactions, requests to stop charges such as subscriptions and requests for refunds.

Please contact the merchant or your bank directly for assistance.

Checklist

1. Can you identify from the transaction description who the merchant is? For example:

  • "APPLE.COM/Bill is a charge from Apple
  • "MICROSOFT*STORE MSBILL.INFO is a charge from Microsoft
  • "AMAZON MARKETPLACE AU" is a charge from Amazon

2. If you can identify the merchant from the transaction description you will need to contact the merchant or your bank directly as we are unable to assist you further.

3. If you are unable to identify the merchant from the transaction description, we can investigate to see if there is further information about the merchant we can provide to you. Please note that we are not a bank or a merchant. We have nothing to do with transactions charged to your account and cannot assist with transaction disputes. Please contact the merchant or your bank directly. Submit transaction feedback

Please note we have nothing to do with transactions charged to your account. We are not a bank or a merchant and are unable to assist with requests for refunds. Please contact the merchant or your bank directly for assistance.

Please note we have nothing to do with transactions charged to your account. This includes recurring charges such as subscriptions. Please contact the merchant directly to end the subscription.

Please note we have nothing to do with transations charged to your account. We are not a bank or a merchant and are unable to assist with enquiries regarding fraudulent transactions. Please contact the merchant or your bank directly for assistance.

Please note we have nothing to do with transactions charged to your account. If you have an issue with something you have purchased, please contact the merchant directly for assistance.