Place, Extend or Lift A Ban On Your Experian Credit Report

Stay in control of your personal information

Your Experian Credit Report is designed to give your credit providers information they need to consider when assessing your application for credit. However, if you’ve been the victim of fraud or if you’re concerned that you’ll likely be a victim of fraud, you can ask us to place a temporary ban on your Experian Credit Report. A ban initially lasts for 21 days from the date the ban is placed. It’s free to request a ban and any subsequent extensions, and there’s no limit to the number of times a ban can be extended or the length of time a ban can be extended to.

Additionally, your ban request, with your consent, can also be placed on your credit reports with other credit reporting bodies (CRBs) – namely Equifax, Illion and CompuScan (an Experian company). Please note that Experian is not responsible for the actions of the other CRBs but will simply share your request. The other CRBs may contact you directly to confirm the actions they have taken or any additional information they may require from you.

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What happens during a ban

During a ban we won’t use or disclose any information from your Experian Credit Report. If an organisation asks us for a copy of your Experian Credit Report we’ll let them know there is a ban in place. This ensures they are aware and alerted to the potential fraud risk on your account.

Request a ban on your Experian Credit Report

Due to the COVID-19 pandemic, our post channel for requesting a ban on your Experian Credit Report is currently unavailable until further notice. Please request a ban via email using the link below or call us on 1300 783 684 between 9:00am-5:00pm AEST Monday to Friday.
Request a ban by email Request a ban by post – Currently unavailable

To request a ban on your Experian Credit Report and the other CRBs by email, please attach a completed copy of the Experian Credit Report Ban Request Form (PDF)

Request a ban

To request a ban on your Experian Credit Report and the other CRBs by post, please provide a completed copy of the Experian Credit Report Ban Request Form (PDF) to:

Experian Australia Credit Services Pty Ltd
Attention: Consumer Support Team
GPO Box 1969
North Sydney NSW 2060

Please note mail to our PO Box is currently not being collected.

Request a ban by email

To request a ban on your Experian Credit Report and the other CRBs by email, please attach a completed copy of the Experian Credit Report Ban Request Form (PDF)

Request a ban

Request a ban by post – Currently unavailable

To request a ban on your Experian Credit Report and the other CRBs by post, please provide a completed copy of the Experian Credit Report Ban Request Form (PDF) to:

Experian Australia Credit Services Pty Ltd
Attention: Consumer Support Team
GPO Box 1969
North Sydney NSW 2060

Please note mail to our PO Box is currently not being collected.

Alternatively, you can call us on 1300 783 684 to place a ban on your Experian Credit Report. Please have your full name, date of birth, driver licence number (if applicable), most recent residential address, previous residential address and email address ready to provide to the Customer Service Representative.

You can also receive your free Experian Credit Report showing the dates the ban is in place. Simply complete the relevant fields in the Experian Consumer Credit Report Ban Request Form (PDF) and provide us with copies of the following ID (PDF, jpeg, png or gif format no larger than 2MB in size if supplied electronically).

You will be required to provide a minimum of 100 Points of Identification (ID) and Proof of Address from the list below:
  • Minimum of ONE (1) document from Group A (must be photo ID) AND
  • Minimum of ONE (1) document from Group B AND / OR Group C
Primary Group A Points Secondary Group B Points Secondary Group C Points

Driver licence issued by an Australian State or Territory

40

Medicare card issued by Health Insurance Commission

25

Utility bills (e.g. phone, electricity or gas)

20

Roads and Maritime Services (Formerly RTA) photo card

40

Credit card or debit card issued by a financial institution in Australia

25

Australian Mortgage Document (current address)

25

Proof of Age Card (Government issued)

40

Australian Marriage Certificate (Australia Registry issue only)

25

Property rates notice

25

Government employee ID (Australian Federal / State Territory)

40

Change of Name Certificate (Australian Registry only)

25

Bank or credit card statements showing your current residential address

25

Current Australian Tertiary Education Institution Photo ID

40

Taxation Assessment Notice

25

Property lease agreement

25

Defence Force Identity Card (with photo)

40

Centrelink card issued by Centrelink

40

   

Foreign passport (current)

70

Department of Veteran's Affairs card issued by DVA

40

Australian passport (current)

70

Working with Children / Teacher's Registration Card

40

   

Full Birth Certificate (not a Birth Certificate extract)

70

Primary Group A Points

Driver licence issued by an Australian State or Territory

40

Roads and Maritime Services (Formerly RTA) photo card

40

Proof of Age Card (Government issued)

40

Government employee ID (Australian Federal / State Territory)

40

Current Australian Tertiary Education Institution Photo ID

40

Defence Force Identity Card (with photo)

40

Foreign passport (current)

70

Australian passport (current)

70

Secondary Group B Points

Medicare card issued by Health Insurance Commission

25

Credit card or debit card issued by a financial institution in Australia

25

Australian Marriage Certificate (Australia Registry issue only)

25

Change of Name Certificate (Australian Registry only)

25

Taxation Assessment Notice

25

Centrelink card issued by Centrelink

40

Department of Veteran's Affairs card issued by DVA

40

Working with Children / Teacher's Registration Card

40

Full Birth Certificate (not a Birth Certificate extract)

70

Secondary Group C Points

Utility bills (e.g. phone, electricity or gas)

20

Australian Mortgage Document (current address)

25

Property rates notice

25

Bank or credit card statements showing your current residential address

25

Property lease agreement

25

How to extend a ban

A ban on your credit report will be in place for 21 days after we’ve sent you confirmation your ban request has been completed. If you need to extend your ban beyond these dates please contact us 10 days prior to the ban ending.

Due to the COVID-19 pandemic, our post channel for extending a ban on your Experian Credit Report is currently unavailable until further notice. Please request a ban extension via email using the link below or call us on 1300 783 684 between 9:00am-5:00pm AEST Monday to Friday.
Extend a ban by email Request a ban by post – Currently unavailable

To extend a ban on your Experian Credit Report and the other CRBs by email, please attach a completed copy of the Experian Consumer Credit Report Ban Request Form (PDF)

Extend a ban

To extend a ban on your Experian Credit Report and the other CRBs by post, please provide a completed copy of the Experian Consumer Credit Report Ban Request Form (PDF) to:

Experian Australia Credit Services Pty Ltd
Attention: Consumer Support Team
GPO Box 1969
North Sydney NSW 2060

Please note mail to our PO Box is currently not being collected.

Extend a ban by email

To extend a ban on your Experian Credit Report and the other CRBs by email, please attach a completed copy of the Experian Consumer Credit Report Ban Request Form (PDF)

Extend a ban

Request a ban by post – Currently unavailable

To extend a ban on your Experian Credit Report and the other CRBs by post, please provide a completed copy of the Experian Consumer Credit Report Ban Request Form (PDF) to:

Experian Australia Credit Services Pty Ltd
Attention: Consumer Support Team
GPO Box 1969
North Sydney NSW 2060

Please note mail to our PO Box is currently not being collected.

Alternatively, you can call us on 1300 783 684 to extend a ban on your Experian Credit Report. Please have your full name, date of birth, driver licence number (if applicable), most recent residential address, previous residential address and email address ready to provide to the Customer Service Representative.

Applying for credit during a ban

While this doesn’t mean you can’t apply for credit, during a ban a credit provider won’t have access to your Experian Credit Report. If you need your ban lifted, reply to the original email we sent you advising the ban was placed. If you have an Experian Credit Report number please include this in your email. If it’s urgent, call us on 1300 783 684 after you have submitted your request. Once the lift has been processed, the ban removal will occur overnight.

If your ban request was forwarded to the other CRBs, please contact them directly to request the ban be lifted on their credit reports.

Lift A Ban