Place, Extend or Lift A Ban On Your Experian Credit Report

Stay in control of your personal information

Your Experian Credit Report is designed to give your credit providers information they need to consider when assessing your application for credit. However, if you’ve been the victim of fraud or if you’re concerned that you’ll likely be a victim of fraud, you can ask us to place a temporary ban on your Experian Credit Report. The initial ban period is for 21 days and the ban extension period is 12 months. It’s free to request a ban and any subsequent extensions and there is no limit to the number of times a ban can be extended. If you need to extend your ban, please contact us 10 days prior to the ban ending.

Additionally, your ban request, with your consent, can also be placed on your credit reports with other credit reporting bodies (CRBs) – namely Equifax and Illion. Please note that Experian is not responsible for the actions of the other CRBs but will simply share your request. The other CRBs may contact you directly to confirm the actions they have taken or any additional information they may require from you.

I Want To

What happens during a ban

During a ban we won’t use or disclose any information from your Experian Credit Report. If an organisation asks us for a copy of your Experian Credit Report we’ll let them know there is a ban in place. This ensures they are aware and alerted to the potential fraud risk on your account.

Request or extend a ban on your Experian Credit Report

Due to the COVID-19 pandemic, our post channel for requesting a ban on your Experian Credit Report is currently unavailable until further notice. Please request a ban online or call us on 1300 783 684 between 9:00am-5:00pm AEST Monday to Friday.
Request or extend a ban online Request or extend a ban by post – Currently unavailable

To request or extend a ban on your Experian Credit Report and the other CRBs online, please complete the online form and submit.

Request a ban

To request a ban on your Experian Credit Report and the other CRBs by post, please provide a completed copy of the Experian Credit Report Ban Request Form (PDF) to:

Experian Australia Credit Services Pty Ltd
Attention: Consumer Support Team
GPO Box 1969
North Sydney NSW 2060

Please note mail to our PO Box is currently not being collected.

Request or extend a ban online

To request or extend a ban on your Experian Credit Report and the other CRBs online, please complete the online form and submit.

Request a ban

Request or extend a ban by post – Currently unavailable

To request a ban on your Experian Credit Report and the other CRBs by post, please provide a completed copy of the Experian Credit Report Ban Request Form (PDF) to:

Experian Australia Credit Services Pty Ltd
Attention: Consumer Support Team
GPO Box 1969
North Sydney NSW 2060

Please note mail to our PO Box is currently not being collected.

Alternatively, you can call us on 1300 783 684 to place or extend a ban on your Experian Credit Report. Please have your full name, date of birth, driver licence number (if applicable), most recent residential address, previous residential address and email address ready to provide to the Customer Service Representative.

Applying for credit during a ban

While this doesn’t mean you can’t apply for credit, during a ban a credit provider won’t have access to your Experian Credit Report. If you need your ban lifted, reply to the original email we sent you advising the ban was placed. If you have an Experian Credit Report number please include this in your email. If it’s urgent, call us on 1300 783 684 after you have submitted your request. Once the lift has been processed, the ban removal will occur overnight.

If your ban request was forwarded to the other CRBs, please contact them directly to request the ban be lifted on their credit reports.

Lift A Ban