New Zealand
New Zealand New Zealand
Consumers make most of their payments by internet banking
  • 74%
  • 70.5%
  • 54.5%
  • 46.5%
  • 39.6%
  • 40.7%
  • A higher percentage make payments via internet banking to banks and insurance companies, telcos, and retailers, respectively, compared to the regional average
  • Impact: Anti-fraud capabilities critical to the increased digital transaction frequency and customers’ trust in banks
Australia Australia
Consumers are most satisfied with the post-fraud service of banks and insurances companies
  • More than 70% satisfaction rate compared to 59.7% on average
  • Impact: Increased trust in BFSIs
Indonesia Indonesia
Consumers that encountered most fraud incidents in the past 12 months

AP Average

  • 49.8% have experienced fraud at least once compared to 34.7% on average
  • Impact: Overall anti-fraud capabilities need improvement
Singapore Singapore
Consumers have the highest trust towards government
AP Average
  • 75.5% choose government agencies, compared with 51.7% on average
  • Impact: Trust of personal data protection is centered around government agencies
Vietnam Vietnam
Consumers encountered most fraud incidents in retail and telco during the past 12 months
  • 55%
  • 54.5%
  • 32.8%
  • 35.2%
  • 55% and 54.5% have experienced fraud at least once in retail and telco, respectively, compared to 32.8% and 35.2% on average
  • Impact: Overall anti-fraud capabilities need improvement
Thailand Thailand
Most Thai consumers believe speed and resolution are severely lacking (response/ detection speed toward fraud incidents)
AP Average
  • 60.5% think it is most important, compared to 47.7% on average
  • Impact: Response time as one of key factors to fraud management to retain customers and gain their trust
India India as standalone
Consumers have the largest number of shopping app accounts in the region
  • Average of three accounts per person
  • Impact: Highest exposure to online fraud
Hong Kong
Hong Kong Hong Kong
The least percentage of consumers with high satisfaction level toward banks and insurance companies’ fraud management
AP Average
  • Only 9.7% are most satisfied compared to 21.1% on average
  • Impact: effective response towards fraud incidents to be improved
China China
Consumers are the most tolerant toward submitting and sharing of personal data
AP Average
  • 46.6% compared to the AP average of 27.5% are accepting of sharing personal data of existing accounts with other business entities
  • Impact: higher exposure of data privacy and risk of fraud
Japan Japan as standalone
Consumers most cautious on digital accounts and transactions
50.7% Actively maintain digital accounts’ validity
27% AP Average
45.5% Do not do online bank transfers
13.5% AP Average
  • More than 70% did not encounter fraud incidents in past 12 months, compared to 50% on average
  • Impact: Relatively low risk of fraud

How to Achieve the Single Customer View

How to Achieve the Single Customer View

Modern marketing is data driven. Consumers are creating huge amounts of data in their everyday lives - data that marketers can use to their advantage.

Customer service is the fiercest battleground in marketing today and a brand’s ability to utilise the data available to improve each customer’s experience will decide who will succeed and who will stumble and fall.


The concept of the Single Customer View (SCV for short) has been around for a number of years, yet it has never been as important as it is right now. An SCV is an aggregated, consistent and holistic representation of the data known by an organisation about its customers.


Read this paper to understand:

  • The importance of a Single Customer View
  • What a Single Customer View would mean for your brand
  • How to create a Single Customer View
  • A breakdown of the top challenges of creating a Single Customer View

Please complete the form below to access the Single Customer View white paper.

Read full article

Sound interesting? Follow us for regular, published insights


By Experian 08/14/2019

twitter google plus linkedin mail

Related Articles

How geolocation data benefits your business and customers
How geolocation data benefits your business and customers

The use of geolocation data, such as geocoordinates which are the latitude and longitude points for every location in the world, with a real-time address and postcode validation solution is…

Learn more
5 key benefits of data enrichment for businesses
5 key benefits of data enrichment for businesses

Explore how additional data attributes, like address and location data, enable you to build a more accurate picture of your customers for enhanced operational efficiency and customer experience.

Learn more
Melbourne Cricket Club drives member engagement
Melbourne Cricket Club drives member engagement

Melbourne Cricket Club drives member engagement using Experian’s data validation solutions

Learn more

  • Download Now
By providing your personal information you agree that we may collect and process it in accordance with our Privacy Statement.