Salesforce App Exchange - Data Quality

Used as a single component within Salesforce, no coding required

New Zealand
New Zealand New Zealand
Consumers make most of their payments by internet banking
  • 74%
    BFSI
  • 70.5%
    TELCO
  • 54.5%
    RETAIL
  • 46.5%
    BFSI
  • 39.6%
    TELCO
  • 40.7%
    RETAIL
  • A higher percentage make payments via internet banking to banks and insurance companies, telcos, and retailers, respectively, compared to the regional average
  • Impact: Anti-fraud capabilities critical to the increased digital transaction frequency and customers’ trust in banks
Australia
Australia Australia
Consumers are most satisfied with the post-fraud service of banks and insurances companies
  • More than 70% satisfaction rate compared to 59.7% on average
  • Impact: Increased trust in BFSIs
Indonesia
Indonesia Indonesia
Consumers that encountered most fraud incidents in the past 12 months
49%
34.7%

AP Average

  • 49.8% have experienced fraud at least once compared to 34.7% on average
  • Impact: Overall anti-fraud capabilities need improvement
Singapore
Singapore Singapore
Consumers have the highest trust towards government
AP Average
  • 75.5% choose government agencies, compared with 51.7% on average
  • Impact: Trust of personal data protection is centered around government agencies
Vietnam
Vietnam Vietnam
Consumers encountered most fraud incidents in retail and telco during the past 12 months
  • 55%
    TELCO
  • 54.5%
    RETAIL
  • 32.8%
    TELCO
  • 35.2%
    RETAIL
  • 55% and 54.5% have experienced fraud at least once in retail and telco, respectively, compared to 32.8% and 35.2% on average
  • Impact: Overall anti-fraud capabilities need improvement
Thailand
Thailand Thailand
Most Thai consumers believe speed and resolution are severely lacking (response/ detection speed toward fraud incidents)
AP Average
  • 60.5% think it is most important, compared to 47.7% on average
  • Impact: Response time as one of key factors to fraud management to retain customers and gain their trust
India
India India as standalone
Consumers have the largest number of shopping app accounts in the region
India
  • Average of three accounts per person
  • Impact: Highest exposure to online fraud
Hong Kong
Hong Kong Hong Kong
The least percentage of consumers with high satisfaction level toward banks and insurance companies’ fraud management
AP Average
  • Only 9.7% are most satisfied compared to 21.1% on average
  • Impact: effective response towards fraud incidents to be improved
China
China China
Consumers are the most tolerant toward submitting and sharing of personal data
AP Average
  • 46.6% compared to the AP average of 27.5% are accepting of sharing personal data of existing accounts with other business entities
  • Impact: higher exposure of data privacy and risk of fraud
alert
Japan Japan as standalone
Consumers most cautious on digital accounts and transactions
50.7% Actively maintain digital accounts’ validity
27% AP Average
45.5% Do not do online bank transfers
13.5% AP Average
  • More than 70% did not encounter fraud incidents in past 12 months, compared to 50% on average
  • Impact: Relatively low risk of fraud

Announcing: Experian’s data quality integration with Salesforce Lightning

Announcing: Experian’s data quality integration with Salesforce Lightning

We are very excited to announce that Experian has integrated our real-time contact data verification software into Salesforce Lightning.

 

As a Salesforce-certified add-on, Salesforce Lightning can now format, standardise, and validate addresses, emails, and phone numbers globally in real-time when a contact or account record is created or updated.

 

This new, easy-to-use platform ensures that your CRM team is equipped with the insights needed to uphold data integrity, ensure trustworthy data, and streamline operations, especially when it comes to sales follow ups.

 

Head to the Salesforce App Exchange to deploy real-time data validation for Salesforce Lightning today.

 

Salesforce App Exchange

 

Top features  

In-line validation

Our data validation capabilities are seamlessly integrated in Salesforce forms so you can have a smooth and consistent experience.

 

Fully Lightning compatible

Our solution can be used as a single component within Salesforce standard forms for Sales and Service Clouds with no coding required, or as individual components in custom forms.

 

Global data coverage

Validate addresses and phone numbers anywhere in the world, with 245 countries covered for address and 220 countries for phone.

 

Trusted data

Rely on certified postal services such as Australia Post and Royal Mail, as well as real-time information from 1500+ telecommunication providers.

 

Detailed response codes

Real-time validation response codes allow internal teams to assess the quality of data coming in and identify poor sources to rectify.

 

Local language and time support

Our solution adapts to the default language and time settings set for the environment, providing complete alignment for the end user.

 

Validation timestamp and status

The timestamp and status indicate data quality and when data was last checked, giving you confidence in the data you use.

 

User portal

The portal allows you to manage your data quality hosted products and services, including licenses, tokens, and users. You can create usage reports to monitor validation rates and set up notifications for key metrics.

 

 

Top benefits  

Protect the integrity of your CRM

Automating data quality management ensures accuracy, adherence to data standards, and eliminates the potential for human error in data entry.

 

Maximise colleague and customer satisfaction

Unreliable data can lead to a lack of communication between you and your customers and a lack of trust between your team and CRM system. Our solution protects business processes that rely on customer contact data for a seamless experience.

 

See immediate return on investment

In less than 30 minutes, you can deploy the solution directly from Salesforce AppExchange with default configurations and no coding required. Immediately after deployment, the solution can improve the quality of contact data being captured and maximise the RPOT from your CRM system.

 

Experian’s contact data verification integration for Salesforce Lightning is a gamechanger for CRM teams across the globe. Leveraging trustworthy data enables your team to feel confident in their insights to deliver a seamless operation and customer experience.

 

Interested in learning more about our data quality software in Salesforce Lightning? Speak with an Experian rep today.

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Jordyn Tetler

By Jordyn Tetler 03/04/2021

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