Helping to deliver profitable outcomes in a challenging economic and regulatory environment
The Australian financial services industry has faced significant headwinds in recent years, coupled with a challenging and changing economic environment and confronted with an increasingly complex privacy and credit regulatory landscape. Such pressures include continuing low interest rates, the demands of capital adequacy rules, the rise of the digital battleground and new challengers emerging in the Australian market. At the same time, rising customer expectations mean that financial services providers need to adopt customer centric strategies that help build trust and deliver an optimum customer experience.
These challenging market conditions and increased regulatory pressures make it even more important for financial services providers to make the right decisions – from acquisition and customer management right through to collections. Despite the complexities, significant opportunities exists for those providers who can serve their customers well, utilising new technologies across all channels. However, the less agile and more cost constrained organisations are, the more likely they are to find the next five years as challenging as the last.
In this eBook, Experian explores the challenges, changes and opportunities facing the financial services industry. Experian is already working with some of the world’s leading financial services organisations to help ensure that they seize growth opportunities and deliver profitable outcomes as they happen, whilst minimising risk and bad debt.
You can discover the highlights from our latest eBook below and download the full publication using the form on the right.
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