Bank of Queensland

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Bank of Queensland

Established in 1874 Bank of Queensland ( is Australia's 10th largest bank.

BOQ wanted to adopt the most effective and proven techniques for ensuring that recovery rates were kept as high as possible, whilst still maintaining a high level of customer service.

"Customer service is our key differentiator. This means that when our collectors contact customers in arrears they need to maintain and build the existing relationship." SaysDanielle Goschnick, Manager Operations Asset Management, Bank of Queensland.

Experian Decision Analytics, Tallyman product gives BOQ a complete view of individual customers, and ensures they make smarter, more relevant decisions - and stay ahead of any problems that might arise.

To find out more about the benefits of Tallyman, download the BOQ case study.

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