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Case Study - Improving productivity of collections by more than 70%

ABN AMRO (www.abnamro.com) is a prominent international bank, with 20 million consumer clients and ranks eighth in Europe and 13th in the world based on total assets.

In recent times, banks have seen an increasing level of delinquency in the dynamic consumer credit market, and are having to increase provisioning as a result.

This increasing default rate put pressure onto the collections operation to improve recovery rates

and reduce write-off values. As part of the bank-wide project to overhaul the credit and risk  systems, the bank recognised that the collections operation could make a significant contribution to improving impairment levels and managing provisioning levels.

ABN AMRO selected the Tallyman Debt Management system from Experian. Download the Case Study to learm more about how this collections management system enables ABN AMRO to automate and streamline the collections process.

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