New Zealand
New Zealand New Zealand
Consumers make most of their payments by internet banking
  • 74%
  • 70.5%
  • 54.5%
  • 46.5%
  • 39.6%
  • 40.7%
  • A higher percentage make payments via internet banking to banks and insurance companies, telcos, and retailers, respectively, compared to the regional average
  • Impact: Anti-fraud capabilities critical to the increased digital transaction frequency and customers’ trust in banks
Australia Australia
Consumers are most satisfied with the post-fraud service of banks and insurances companies
  • More than 70% satisfaction rate compared to 59.7% on average
  • Impact: Increased trust in BFSIs
Indonesia Indonesia
Consumers that encountered most fraud incidents in the past 12 months

AP Average

  • 49.8% have experienced fraud at least once compared to 34.7% on average
  • Impact: Overall anti-fraud capabilities need improvement
Singapore Singapore
Consumers have the highest trust towards government
AP Average
  • 75.5% choose government agencies, compared with 51.7% on average
  • Impact: Trust of personal data protection is centered around government agencies
Vietnam Vietnam
Consumers encountered most fraud incidents in retail and telco during the past 12 months
  • 55%
  • 54.5%
  • 32.8%
  • 35.2%
  • 55% and 54.5% have experienced fraud at least once in retail and telco, respectively, compared to 32.8% and 35.2% on average
  • Impact: Overall anti-fraud capabilities need improvement
Thailand Thailand
Most Thai consumers believe speed and resolution are severely lacking (response/ detection speed toward fraud incidents)
AP Average
  • 60.5% think it is most important, compared to 47.7% on average
  • Impact: Response time as one of key factors to fraud management to retain customers and gain their trust
India India as standalone
Consumers have the largest number of shopping app accounts in the region
  • Average of three accounts per person
  • Impact: Highest exposure to online fraud
Hong Kong
Hong Kong Hong Kong
The least percentage of consumers with high satisfaction level toward banks and insurance companies’ fraud management
AP Average
  • Only 9.7% are most satisfied compared to 21.1% on average
  • Impact: effective response towards fraud incidents to be improved
China China
Consumers are the most tolerant toward submitting and sharing of personal data
AP Average
  • 46.6% compared to the AP average of 27.5% are accepting of sharing personal data of existing accounts with other business entities
  • Impact: higher exposure of data privacy and risk of fraud
Japan Japan as standalone
Consumers most cautious on digital accounts and transactions
50.7% Actively maintain digital accounts’ validity
27% AP Average
45.5% Do not do online bank transfers
13.5% AP Average
  • More than 70% did not encounter fraud incidents in past 12 months, compared to 50% on average
  • Impact: Relatively low risk of fraud

Recent Facebook Changes: Experian’s Got Your Back

Recent Facebook Changes: Experian’s Got Your Back

As Facebook transitions away from its Partner Categories program, let us be your guide!


Here are some key dates to keep in mind:

  • August 15: After this date, you will no longer be able to create new or edit existing campaigns using non-EU Partner Categories; they will be allowed to run until September 30.
  • October 1: Existing Partner Categories will no longer be available as targeting options on Facebook. Campaigns containing existing Partner Categories will stop delivering against these audiences. Facebook will notify you to update targeting by this date.

We’ll continue to communicate updates when they become available.


Experian is committed to connecting you to people that matter most to your business.


We will continue to use data and insights to help you have meaningful interactions with your customers and prospects on Facebook. We’ll work with you to enrich your own customer data with demographics, such as income, age and gender; new homeowner data; household income; financial and wealth data; lifestyle segmentation data and more.


We want to reiterate our commitment to the appropriate and compliant use of data in all forms of marketing. Data privacy and consumer interests have always been at the center of how we manage and use data to support the services we offer. We strictly comply with regulators and data protection laws in every country we operate in, and we remain vigilant when it comes to data security and integrity. This includes our own commitment to strict compliance regarding the permissible uses of data


If you have any questions about Facebook’s transition, please email or contact your Experian sales representative.

Read full article


By Experian 05/03/2018

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