Complaints Handling
If you have any complaints please follow these steps
At Experian, we take complaints seriously and will do our best to ensure that every complaint is handled appropriately.
All issues raised in regards to service delivery, timeframes or an Experian employee's performance are considered complaints.
Before we can proceed with your complaint, we are required to identify you. In order to do this, we need some personal information to be submitted to Experian. Failure to provide this information may result in a delay or prevent us from being able to investigate your issue. We will aim to respond to your matter within 10 working days from when all the required information is received.
You may lodge a complaint with Experian Australia Credit Services Pty Ltd via the following channels:
- Consumer Services
- Order Credit Report
- Request A Correction
- Place or Lift A Ban
- Help & Assistance
- Comprehensive Credit Reporting & Repayment History Information
- Credit Reporting Bodies
- Understanding My Credit Report
- Understanding My Credit Score
- Corrections To My Credit Report
- Identity Theft
- Place A Ban On My Credit Report
- Third Party Providers
- Financial Hardship Assistance & Credit Reporting
- Resources
- CreditSmart
- MoneySmart
- The Privacy Act